MDwise Is Here to Help
MDwise is available by phone at 800-356-1204 to help members and future members understand the health plans and benefits we offer. MDwise has customer service representatives who can talk to members in other languages. We can get an interpreter on the phone call for you.
Hoosier Healthwise and Healthy Indiana Plan
For Hoosier Healthwise and Healthy Indiana Plan, MDwise customer service is available at 800-356-1204. Help is available from 8 a.m. to 8 p.m. ET, 7 a.m. to 7 p.m. CT, Monday through Friday.
If you call outside of open hours, you will get an automated message. Leave your name and phone number. An MDwise representative will follow up with you by the next business day.
Hoosier Healthwise, HIP Maternity and HIP State Plan members: If you call about transportation for an immediate need such as hospital discharge, urgent trip or travel home from the emergency room, you can call to talk to someone 24 hours a day, seven (7) days a week.
Submit a Question or Comment
Members can also submit a question or comment to customer service about doctor changes, benefits, copayments and eligibility verification through your myMDwise account. If you do not have a myMDwise account, you must create one. An MDwise customer service representative will respond within 24 business hours.
Individuals with Hard of Hearing and Speech Impairment
Call Relay Indiana Service at 800-743-3333. You can also dial 711. This number can be used anywhere in Indiana.
Involved in an Accident
If you are involved in an accident, subrogation (the legal right to pursue reimbursement from the responsible party) communication should be sent to:
Multiplan
Phone: 866-223-9974
Fax: 866-297-3112
Address: 535 Diehl Road, Suite 100, Naperville, IL 60563
Your Doctor First
Remember to always call your doctor first for all medical care and before going to the emergency room unless it’s a true emergency. You can speak to a live nurse 24 hours a day through NURSEon-call.
For Providers Only
All provider inquiries should be submitted through the myMDwise Provider Portal Contact Us form.