Access to healthcare is essential, and having reliable transportation to medical appointments is a critical part of that access. MDwise offers transportation services for eligible members under the HIP State Plan Plus and HIP State Plan Basic, ensuring you can reach your doctor’s appointments smoothly. Transportation services are designed to assist when no other means of getting to an appointment are available. Eligibility for Transportation Services Transportation services are available to all MDwise members. Scheduling Your Ride To schedule a non-emergency ride: Schedule Your Appointment: Make sure to schedule your doctor’s appointment before arranging transportation. Call MDwise: Contact MDwise at 1-800-356-1204 as soon as you book your appointment. Ensure you call at least two business days before your scheduled appointment. For urgent transportation needs or travel outside Indiana, prior approval is required, so call at least three days in advance. Provide Necessary Information: Have your MDwise member ID card ready and be prepared to give the following details: Your address and phone number. Date and time of the appointment. Doctor’s name, address, and phone number. Total number of passengers (members are allowed one escort free of charge). Estimated time when the visit will end. Operating Hours: MDwise customer service for transportation is available between 8:00 a.m. and 8:00 p.m., Monday through Friday. Using Your Transportation Benefit Bus Passes: In some areas, MDwise may provide a bus pass for travel to and from medical appointments. Important Reminders Return Trips: For a return ride from your appointment, you must call the MDwise customer service transportation line, not the transportation company. Cancellations or Changes: If you need to cancel or change your appointment, promptly inform MDwise to adjust your transportation arrangements. TIP: Always arrange your ride as soon as you confirm your medical appointment to ensure availability.