We wanted to let you know about some important information from our MDwise Health Plan. Every year, we send out a notice in English and in up to 15 languages that are spoken by at least one percent of the individuals we serve, or by 200 people, whichever is less. This notice is to inform you that we offer free language assistance and we want to make sure you know how to access it.
Understanding the health information you receive from MDwise is crucial, and we want to make it as easy as possible for you. If you need to talk about your health in your own language, you can simply give our customer service a call. And the best part? This service is absolutely free.
Our website is available in both English and Spanish. If you find it difficult to read anything we've sent you, don't hesitate to reach out to our customer service team at 1-800-356-1204. We'll connect you with someone who speaks your language and can assist you.
Remember, you have the right to be treated with respect and to receive proper healthcare. It's essential that you feel comfortable with your doctors and that they respect your culture. If you need to make a complaint about our services, we encourage you to call our customer service line at 1-800-356-1204. Your feedback is crucial in helping us address any issues and improve our services.
We're here for you, and we want to ensure you receive the best care possible. Don't hesitate to reach out if you have any questions or concerns.