There is important information in your Hoosier Healthwise and Healthy Indiana Plan member handbook. The most up-to-date version can be found at MDwise.org. It includes:
Your Rights and Responsibilities
MDwise provides access to medical care for all its members.
We do not discriminate based on your religion, race, national origin, color, ancestry, handicap, sex, sexual preference or age.
Hoosier Healthwise and HIP Member Benefits and Services
The complete list of benefits and services, including what is not covered, is in your member handbook and can be found at MDwise.org. If you want to know costs before you get medical services, please visit MDwise.org. We have posted a list of common medical services and their costs. You can also call MDwise customer service and we will research it for you.
We will call you back to let you know the cost.
Some of the benefits and services include:
- Preventive care.
- Special needs.
- Behavioral and mental health care.
- Help finding doctors, hospitals and information about them.
- Interpretation services if you need information in another language (including sign language).
- Information about pharmacy services.
- Information about transportation.
- Information on self-referral services.
- Knowing what to do if you get sick or have an emergency (including after hours).
- Knowing what charges or copays you have to pay (if any).
- Information about services outside of MDwise.
- Help if you have a complaint (grievance).
- Help if you do not agree with the decision to solve your complaint (appeal).
Information on New Health Technology
MDwise looks at new medical and behavioral health procedures. We also look at new drugs and equipment.
To help us do this we use:
- Experts.
- Research.
- Government decisions.
This helps us to decide if they are safe and should be provided for our members. Call MDwise customer service at 1-800-356-1204 if you have any questions about your benefits. You can also ask for a printed copy of the member handbook in your preferred language or in Braille.