Do you need help with reading or speaking English? Is vision or hearing loss an issue when visiting your doctor?
If you need a sign language interpreter or a native language speaker/interpreter, MDwise can help. MDwise can also send you printed materials in your language or a different format like large print or braille. Members can view the MDwise website in many languages. All these services are free to members.
If you need help reading anything we have sent you or need to talk to someone in your language, please call customer service at 1-800-356-1204.
Talking about your health care in your Native language is one of many rights MDwise members have. Understanding your rights is important. The member handbook includes a list of all member Rights and Responsibilities. You can also find the policy on the website at
https://www.mdwise.org/mdwise/mdwise-rights-responsibilities.
You have the right to be treated with respect. You have the right to have doctors that make you feel comfortable and respect your culture. You have the right to make a complaint about our services. You can make a complaint by calling customer service at 1-800-356-1204. We must hear about member issues so that we can fix them.
One very important right is the right to privacy. MDwise has rules about who can see and use private information about you. Private information includes your race/ethnicity and the language you speak. We collect this data to help with your care and improve your health.
MDwise protects your privacy. We make sure your health records and information about you are kept safe. All employees are required to sign statements promising not to share information about you. Only staff who need to see your files to help you can get them. Our doctors are also required to follow these rules.
Our privacy policy is in your member handbook at https://www.mdwise.org/mdwise/mdwise-privacy-policy. Call MDwise customer service at 1-800-356-1204 if you'd like a copy.